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Customer
Care
Privacy and Security
We recognize that many
online customers are concerned about the information they
must provide, and how that information will be used. We
have done our best to ensure the privacy and security of
your transactions with us. Your credit card number and
personal data will be treated with the highest standards
of security features, safety and confidentiality.
Belsnickel Enterprises, Inc. is committed to ensuring your
privacy. While the web site can automatically recognize
your Internet Service Provider, we cannot specifically
identify any customer. For customers who make a purchase
on www.thebellpeople.com, we do collect information on
which pages you viewed within our site. This information
is used to improve your overall shopping experience.
Secure Shopping
Orders
placed on our site are encrypted with SSL (Secure Socket
Layers) technology. The information you send via the
Internet can be trusted to arrive privately and unaltered.
In order for SSL security to work, you must use an SSL-enabled
browser. Use Netscape Navigator version 3.02 or higher, or
Microsoft Internet Explorer version 3.02 or higher.
Our Guarantee
If for any reason you are not
completely satisfied with your purchase, simply return it
to us for an exchange or refund within thirty days of
purchase. Shipping charges are not refundable. Custom
orders are not returnable.
Returns and Exchanges
For your protection we suggest
all return packages be sent insured by UPS or the USPS.
Items must be returned prepaid and in the original
packaging to Belsnickel Enterprises, Inc., 34
Milltown Road Landisburg, PA 17040.
If you need assistance,
call during customer service hours, 9:00 am to 4:30 pm.
EST. For Wholesale Customers, please refer to the Returns
Policy located inside our wholesale catalogs' price list
front cover.
Prices
All pricing and availability of
items are subject to change without notice. Custom orders
must be paid when orders are placed.
Misprints
Belsnickel Enterprises, Inc. has
endeavored to ensure the accuracy of all information. We
cannot, however be responsible for errors or omissions.
Timely Delivery
Most Items are made to order and
will ship as soon as possible. If you are facing an
emergency and need immediate delivery, please call our
toll free number and "plead your case" with one of the
owners. We will do everything within our power to
accommodate you.
Payment Methods Online
Belsnickel Enterprises, Inc.,
accepts Visa and MasterCard. Wholesale Customers with
established terms will be invoiced accordingly. First time
Wholesale Customer orders must be COD, MasterCard or Visa.
Payment Methods for Phone and Fax orders
Belsnickel Enterprises, Inc. accepts
Visa, MasterCard, Personal Checks and Money Orders.
Fax: 717-789-2102
Phone in Orders (U.S. and International):
717-789-2100.
Shipping, Handling
and Insurance within the Continental U.S.
UPS Standard Ground
Rate determined by package weight and destination.
FREE
Personalization of Belsnickel Products
Many of the
items you see on our site can be personalized, FREE of
charge. Simply call us with your request and we will be
happy to accommodate you.
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